Making experiences count: the proposed new arrangements for handling health and social complaints – response to consultation (6th February 2008)
The proposals for reform of NHS and social care complaints arrangements were consulted on between June and October 2007. This report summarises the responses and how the Department has taken them into account in its response, and sets out the detail on its intentions to implement reform of the health and social care complaints processes.
Click here for the Document
The proposals for reform of NHS and social care complaints arrangements were consulted on between June and October 2007. This report summarises the responses and how the Department has taken them into account in its response, and sets out the detail on its intentions to implement reform of the health and social care complaints processes.
Click here for the Document
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