Spotlight on Complaints (7th April 2008)
The Healthcare Commission is urging NHS trusts to learn from patients’ complaints and improve complaints handling, with key proposals including apologising more often when they do make mistakes. A report published today shows that complaints about a lack of basic nursing care, poor communications, overly brisk GP consultations and a lack of help for mental health service users are among the key issues patients raise.
Click here for the Report
Summary of trusts rated “weak” for quality of services (8th April 2008)
In January and February this year, the Healthcare Commission held follow-up meetings with the trusts that had scored “weak” for quality of services under the 2006/2007 annual health check. This is a summary of the feedback from the meetings with these trusts.
Click here for the Summary
National NHS Staff Survey 2007 (9th April 2007)
The Healthcare Commission today (Tuesday) publishes results from the annual survey of NHS staff, one of the largest staff surveys in the world. Between October and December last year, a proportionate sample of staff were asked for their views and experiences of working for the NHS in England. Surveys were returned by 155,922 employees from all 391 NHS trusts– a response rate of 54%.
Click here for the Summary
Click here for Individual Trusts Results
The Healthcare Commission is urging NHS trusts to learn from patients’ complaints and improve complaints handling, with key proposals including apologising more often when they do make mistakes. A report published today shows that complaints about a lack of basic nursing care, poor communications, overly brisk GP consultations and a lack of help for mental health service users are among the key issues patients raise.
Click here for the Report
Summary of trusts rated “weak” for quality of services (8th April 2008)
In January and February this year, the Healthcare Commission held follow-up meetings with the trusts that had scored “weak” for quality of services under the 2006/2007 annual health check. This is a summary of the feedback from the meetings with these trusts.
Click here for the Summary
National NHS Staff Survey 2007 (9th April 2007)
The Healthcare Commission today (Tuesday) publishes results from the annual survey of NHS staff, one of the largest staff surveys in the world. Between October and December last year, a proportionate sample of staff were asked for their views and experiences of working for the NHS in England. Surveys were returned by 155,922 employees from all 391 NHS trusts– a response rate of 54%.
Click here for the Summary
Click here for Individual Trusts Results
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