Changing times: Sustaining long-term performance against ‘Call Connect’ for NHS ambulance services (16th July 2008)
This document aims to provide ambulance services with performance improvement tools and best practice examples. Its key purpose is to provide trusts with working solutions that aid sustainable performance improvement against the clock start measurement of 'Call Connect', and helps to enhance the delivery of service to patients through improved quality of care.
Document
Poster - Management information checklist
Poster - Outlining the call management cycle
Poster - Call management cycle algorithm
This document aims to provide ambulance services with performance improvement tools and best practice examples. Its key purpose is to provide trusts with working solutions that aid sustainable performance improvement against the clock start measurement of 'Call Connect', and helps to enhance the delivery of service to patients through improved quality of care.
Document
Poster - Management information checklist
Poster - Outlining the call management cycle
Poster - Call management cycle algorithm
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