Impact assessment of NHS LIFT guidance for PCTs (2nd March 2009)
Citizens Advice Bureau mystery shopping of PCT helplines (19th February 2009)
Every primary care trust in England now runs a dental access helpline to help match up patients looking for NHS care with a dentist in their area. In August and September 2008, the Citizens Advice Bureau Service (CAB) undertook a mystery shopping exercise of 55 dental helplines across England, to see how effective these helplines are in providing patients with the information and advice they need to find a dentist. This is the report of the exercise.
Report
Every primary care trust in England now runs a dental access helpline to help match up patients looking for NHS care with a dentist in their area. In August and September 2008, the Citizens Advice Bureau Service (CAB) undertook a mystery shopping exercise of 55 dental helplines across England, to see how effective these helplines are in providing patients with the information and advice they need to find a dentist. This is the report of the exercise.
Report
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