Urgent care - a practical guide to transforming same-day care in general practice (May 2009)
This report, published by the Primary Care Foundation, will be launched at a workshop on 25th June. The report focused on three questions concerning patients who contacted their practice with an urgent need:
This report, published by the Primary Care Foundation, will be launched at a workshop on 25th June. The report focused on three questions concerning patients who contacted their practice with an urgent need:
- Will they get through?
- Will they be identified?
- Will they be seen rapidly?
- Address the urgent needs of a patient
- Match capacity to demand
- Ensure that the full range of cases that might need urgent attention will reliably be recognised by staff
- Set deadlines for assessment and intervention and measure performance against these
- Review and audit the processes to refine the way they operate
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