The Point of Care. Measures of patients' experience in hospital: purpose, methods and uses (3rd August 2009)
Ensuring that you are measuring the things that matter most to patients is an essential component of a successful strategy for improving patients’ experience. It is important to choose methods that are fit for purpose. This paper provides a brief guide to these to help trust boards and other interested parties decide which measurement and feedback tools are appropriate for their requirements.
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Ensuring that you are measuring the things that matter most to patients is an essential component of a successful strategy for improving patients’ experience. It is important to choose methods that are fit for purpose. This paper provides a brief guide to these to help trust boards and other interested parties decide which measurement and feedback tools are appropriate for their requirements.
Document
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