PATIENT SAFETY

Being open: communicating patient safety incidents with patients, their families and carers (19th November 2009)
In 2005, the National Reporting and Learning Service (NRLS) issued guidance on communicating effectively with patients when things go wrong. Following changes to the NHS since the launch, the NRLS has reviewed the guidance and developed a new Being open framework.

The new framework is a best practice guide for all healthcare staff, including boards, clinicians and PALS. It explains the principles behind Being open and outlines how to communicate with patients, their families and carers following harm.
Framework

Patient Safety Fact Sheets (17th November 2009)
The NHS Confederation has produced a range of fact sheets detailing seven questions that board members of various NHS organisations should ask about patient safety.

Please note that you need to be registered with the NHS Confederation to access these.
Acute Sector
Ambulance Services
Mental Health Services
PCT Commissioners
PCT Providers