Clarification of Complaints Regulations 2009 (28th January 2010)
New regulations for handling NHS and adult social care complaints came into effect on 1 April 2009 - however, some local provider websites are still referencing the 2004 regulations. Additionally, clarification has been provided on the legislative position around complaints being handled by PALS, and cases where legal proceedings are being taken.
Document
New regulations for handling NHS and adult social care complaints came into effect on 1 April 2009 - however, some local provider websites are still referencing the 2004 regulations. Additionally, clarification has been provided on the legislative position around complaints being handled by PALS, and cases where legal proceedings are being taken.
Document
NHS reference costs 2008-09 (28th January 2010)
These documents provide details of how, and on what, almost £48 billion of NHS expenditure was used in the 2008-09 financial year.
As in previous years, the main purpose is to provide a basis for comparison within (and outside) the NHS between organisations, and down to the level of individual treatments.
Documents
These documents provide details of how, and on what, almost £48 billion of NHS expenditure was used in the 2008-09 financial year.
As in previous years, the main purpose is to provide a basis for comparison within (and outside) the NHS between organisations, and down to the level of individual treatments.
Documents
NHS reference costs 2008-2009: Appendix DBRC Organisation Specific Reference Cost Data (28th January 2010)
This page contains the reference costs 2008-09 organisation level data that underpins the national averages. To reduce file sizes these have been zipped and are in csv format, a guidance sheet demonstrating how to upload these files into Microsoft Access is also supplied. This method of publication replaces the data DVD publication used in previous years.
Document
This page contains the reference costs 2008-09 organisation level data that underpins the national averages. To reduce file sizes these have been zipped and are in csv format, a guidance sheet demonstrating how to upload these files into Microsoft Access is also supplied. This method of publication replaces the data DVD publication used in previous years.
Document
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