MANAGEMENT

Report of the Advisory Group on assuring the quality of senior NHS managers (24th February 2010)
Following publication of the Next Stage Review report, the Department of Health asked Ian Dalton, Chief Executive of North East Strategic Health Authority, to chair an Advisory Group on Assuring the Quality of Senior NHS Managers.

The Advisory Group’s work to develop proposals to further raise the standards of senior NHS managers was supported by research undertaken by PricewaterhouseCoopers. This was commissioned, following a tendering exercise, to provide an independent evidence base to inform the group’s work.
Report

MANAGEMENT

Leading from the front (September 2009)
Staff on the front line of Britain's public services still enjoy little or no autonomy from central control. Instead they are burdened with targets and cumbersome management structures which often achieve little more than the appearance of good services.

This lack of trust from middle management and central government has left staff demoralised and services suffering. The result is a vicious circle of low morale, falling status and rising difficulty in attracting the top graduates needed to make our public services first class.

Charting decades of promises to empower front line staff, Leading from the Front argues that government must finally learn to relinquish some of its power to local control if we are to improve our public services in an era of austerity, creating instead a public service in which empowered citizens can seek and receive the services they need from empowered staff.
Report

MANAGEMENT

History in the making. An oral history of the healthcare manager role (June 2008)
In 2007 the IHM (Institute of Healthcare Management) launched a project to capture the oral history of the healthcare manager role. Over sixty managers contributed to this document.
Click here for the Document