PATIENT EXPERIENCE

Does the experience of staff working in the NHS link to the patient experience of care? An analysis of links between the 2007 acute trust inpatient and NHS staff surveys (2nd February 2010)
This report links the results of the 2007 acute inpatient and staff surveys using a series of statistical analyses intended to highlight the most important relationships between the two surveys.
Report

PRIMARY CARE TRUSTS

The Framework for procuring External Support for Commissioners (FESC): a practical guide (12th June 2009)
FESC is a practical and cost effective procurement tool to help primary care trusts (PCTs) address gaps in commissioning capability or capacity by providing easy access to high quality commissioning solutions from pre-qualified and experienced private sector partners. This brochure sets out what FESC is, why you should consider using it and how to do so.
Leaflet

Primary care trust survey: provision of IVF in England 2008 (18th June 2009)
The Department of Health sent a survey out to PCTs earlier this year about the provision of IVF treatment by PCTs. Each PCT provided the information. In some cases this information is for less than a full year.
Guidance

Patient and Public Engagement - the early impact of World Class Commissioning. A survey of Primary Care Trusts (8th June 2009)
Primary care trusts have reported significant changes to the way they organise patient and public engagement in commissioning, amounting to the beginnings of a cultural shift. However, the change may be mainly within the PCTs' own management, as the public have yet to have a strong influence on the content of most PPE strategies.
Survey

DENTAL

Dental National Decontamination Survey (29th January 2009)
This letter from Mr Barry Cockcroft, Chief Dental Officer for England, highlights a national survey the Department of Health is undertaking which looks at how the current quality of decontamination of surgical instruments in primary care dental services can be imporved.
Letter

Independent review of NHS dentistry (3rd February 2009)
An independent team to help improve access for patients who want to see an NHS dentist is currently undertaking an extensive review of NHS dentistry, and they want you to have your say. The independent review team is being led by Professor Jimmy Steele, Chair in Oral Health Services Research at the School of Dental Sciences in Newcastle and he and his team are looking for as many people to become involvd in the review as possible.
Information

HEALTH AND SOCIAL CARE

Dignity in Care Survey (19th January 2009)

Care Services Improvement Partnership (CSIP) are asking health and social care workers how they feel about working in this sector with the recent media focus on negative care stories. The survey is 4 short YES or No questions.
Survey

HEALTHCARE COMMISSION

Emergency Department Survey 2008 (14th January 2008)

The emergency department survey involved 151 acute NHS trusts. Patients were eligible for the survey if they were aged 16 years or over and had attened the emergency department between January-March 2008. Almost 50,000 patient responded - a response rate of 40%. The survey showed:

• overall, patients were positive about the standard of care in A&E departments.
• Improvements in communication with staff.
• Progress with staff helping to control patients' pain, although there is room for improvement
• Improvement in provision of information on discharge, but over a third of people said they left A&E without all the information they needed.
• No significant improvement since 2004 in patients' views on the cleanliness of departments.
• Improvements could be made in some areas relating to respect and dignity.
• A decline in the number of patients who felt they were involved in decisions about their care as much as they wanted to be.
• Respondents felt they waited longer at various stages of their care than in 2004.

Full National Results
Individual Trust Results
Press Release and further information

PHARMACY

Prescription Charges Review - Web Survey (16th January 2009)
Professor Ian Gilmore, President of the Royal College of Physicians, is carrying out a review of prescription charges for people with long term conditions. The Department of Health is hosting a short survey regarding the proposed exemption of prescription charges for patients with long term conditions.
Survey

SURVEYS

Home Oxygen Service Satisfaction Survey 2008 (12th September 2008)
The first annual National Patient Satisfaction Survey of the Home Oxygen Service, published today, was commissioned jointly by the Department of Health and oxygen suppliers and is an important measure of the quality of care patients receive to show satisfaction with the service. The Home Oxygen Service supplies oxygen delivered directly to the home of over 90,000 patients in England and Wales who suffer a range of conditions including Chronic Obstructive Pulmonary Disease, lung cancer and supporting the discharge of premature babies. The survey results show: 88% of patients believe that their quality of life has improved since receiving the service; 75% of patients say they speak highly about the service; and The helpline provided by oxygen suppliers is the greatest factor in driving patient satisfaction.
Survey

SURVEYS

Continence Care Survey (28th July 2008)
A recent AHPMA (Absorbent Hygiene Products Manufacturers Association) survey among continence care professionals has painted a bleak picture on the current state of many continence services in the UK, largely due to lack of Government funding. The survey finds that continence care staff are striving for quality care within extremely limited resources.
Click here for the Survey

SURVEYS

Citizenship Survey: April 2007-March 2008, England and Wales (26th June 2008)
The Citizenship Survey is a face to face household survey carried out by Communities and Local Government covering a representative core sample of almost 10,000 adults in England and Wales each year, plus a minority ethnic boost sample of 5,000.
Click here for the Survey

PCT Survey - provision of IVF in England 2007 (23rd June 2008)
This survey was carried out in autumn 2007. There is a 100% response rate (some primary care trusts (PCTs) have sent in joint responses). Only four PCTs were not funding IVF, due to temporary suspensions of service (Stoke on Trent has subsequently reinstated the service, providing one full cycle of IVF.) The survey shows progress since a 2006 survey, funded by the Department and carried out by Infertility Network UK, which had a lower response rate (50%) and found that 14 PCTs were not funding IVF.
Click here for the Survey