Emergency Department Survey 2008 (14th January 2008)
The emergency department survey involved 151 acute NHS trusts. Patients were eligible for the survey if they were aged 16 years or over and had attened the emergency department between January-March 2008. Almost 50,000 patient responded - a response rate of 40%. The survey showed:
- overall, patients were positive about the standard of care in A&E departments.
- Improvements in communication with staff.
- Progress with staff helping to control patients' pain, although there is room for improvement
- Improvement in provision of information on discharge, but over a third of people said they left A&E without all the information they needed.
- No significant improvement since 2004 in patients' views on the cleanliness of departments.
- Improvements could be made in some areas relating to respect and dignity.
- A decline in the number of patients who felt they were involved in decisions about their care as much as they wanted to be.
- Respondents felt they waited longer at various stages of their care than in 2004.
Individual Trust Results
Press Release and further information
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