Review of health and social care burdens (3rd October 2008)
On 4 September 2008, the Lifting the Burdens Task Force, an independent body established by the Secretary of State for Communities and Local Government, published their review of health and social care burdens. The review considered the burdens placed on local government as a result of its relationship with the Department of Health, and made a number of recommendations to address issues raised. The Department's formal response to that review has now been published.
Letter
Department of Health commentary on Task Force recommendations
Lifting the Burdens Task Force report and recommendations
Feeding back? Learning from complaints handling in health and social care (10th October 2008)
A report out today by the National Audit Office found that navigating complaints systems is not straightforward, particularly for health service users, and handling some complaints takes too long. There is little sharing of lessons from complaints or evidence that services are improving as a result. Some 133,600 NHS and 17,100 social care complaints were received in 2006–07. In a representative survey of adults in England, around one in seven people using NHS and social care services in the past three years have in some way been dissatisfied with their experience. But only five per cent of those who were dissatisfied with the NHS and 32 per cent who were dissatisfied with social care went on to make a formal complaint.
Report
Summary
Results of omnibus survey of health and social care service users
International review of complaints handling in health and social care
On 4 September 2008, the Lifting the Burdens Task Force, an independent body established by the Secretary of State for Communities and Local Government, published their review of health and social care burdens. The review considered the burdens placed on local government as a result of its relationship with the Department of Health, and made a number of recommendations to address issues raised. The Department's formal response to that review has now been published.
Letter
Department of Health commentary on Task Force recommendations
Lifting the Burdens Task Force report and recommendations
Feeding back? Learning from complaints handling in health and social care (10th October 2008)
A report out today by the National Audit Office found that navigating complaints systems is not straightforward, particularly for health service users, and handling some complaints takes too long. There is little sharing of lessons from complaints or evidence that services are improving as a result. Some 133,600 NHS and 17,100 social care complaints were received in 2006–07. In a representative survey of adults in England, around one in seven people using NHS and social care services in the past three years have in some way been dissatisfied with their experience. But only five per cent of those who were dissatisfied with the NHS and 32 per cent who were dissatisfied with social care went on to make a formal complaint.
Report
Summary
Results of omnibus survey of health and social care service users
International review of complaints handling in health and social care
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